“We receive all the help we require when needed - very satisfied with service” - JE
“Very helpful quick service” - CT
“Very satisfied with assistance given” - JE
PEM IT Services have recently launched its improved remote support tool – Citrix GoToAssist.
Says Jon Stanton, Director of PEM IT Services, "Already we are receiving positive comments like the ones above from clients who have used the service. Basically the service allows us to connect to any PC anywhere in the world – as long as it is connected to the Internet. The user goes to our website and then accepts a request for us to link to their machine. We then get full access to their machine –viewing their screen and taking control of their keyboard and mouse."
Jon continues, "As well as providing a quick response to problems, it also reduces our need to travel out to client sites. The client doesn’t need to install lots of software or change their computer setup – it just works!"
PEM IT Services can provide ad-hoc support for an hourly fee with no further commitments. So if you are having problems with your computers – give us a try. Hopefully you will be so impressed that you wont need to look anywhere else for your IT needs.
To find out more contact Jon Stanton on 01223 728222 or email jstanton@pem.co.uk
Date:4 February 2008
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